Livestock
Policy
*IMAGES OF LIVESTOCK ARE FOR ILLUSTRATION PURPOSE AND SOME SPECIES MAY VARY IN COLOUR*
Please Note: In the rare case of DOA (dead on arrival) or livestock arriving in an unhealthy condition then these steps must be taken.
1. We need to be made aware as soon as possible, and within 2 hours of delivery, with images of the condition of the animal.
2. A clear photo of the unopened bag/container must be taken and sent to us.
Failure to notify us in time will void the DOA insurance policy.
We advise doing some self research before purchasing any livestock to make sure it is suitable and compatible with your environment.
We offer a 24 hour guarantee on all our livestock.
Every tank’s parameters vary, and unfortunately the life of the livestock is out of our hands once it is inside your aquarium/vivarium/terrarium and without the 24 hour guarantee period no credit or refunds can be given for losses as we are unable to test and inspect customers aquariums/vivarium's/terrarium.