Livestock
Policy
Please Note: In the rare case of DOA (dead on arrival) or livestock arriving in an unhealthy condition then these steps must be taken.
1. We need to be made aware as soon as possible, and within 2 hours of delivery, with images of the condition of the animal.
2. A clear photo of the unopened bag must be taken and sent to us.
Failure to notify us in time will void the DOA insurance policy.
We advise doing some self research before purchasing any livestock to make sure it is suitable and compatible with your environment.
We offer a 24 hour guarantee on all our livestock.
Every tank’s parameters vary, and unfortunately the life of the livestock is out of our hands once it is inside your aquarium/vivarium/terrarium and without the 24 hour guarantee period no credit or refunds can be given for losses as we are unable to test and inspect customers aquariums/vivarium's/terrarium.
Terms & Conditions - the basics
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.